I cannot join
Check the room code is six characters, then ask the host if their room is still open.
Help, without the runaround
Something not
playing nice?
Most game nights are fixed in one sentence. Start here, then send us a note if you are still stuck.
I got disconnected
Refresh this page and enter the same room code. Your name can rejoin while the room is open.
My code was used
Codes only work once. If you bought the game, check what we sent you after checkout or contact our team.
Talk to a human
Email hello@mrgamesltd.co.uk with your game name and we will get back to you.
Do guests need an account?
No. Guests only need the room code, a name and a browser. The host is the one who owns the game.
Can I host from my phone?
Yes. That is the whole point. Sign in on any modern phone, choose a redeemed game and share the code.
Where do I buy the physical games?
Mr Games Play is the digital companion. Physical boxes and digital packs are bought on the shop; we send you the unlock code for what you purchased after checkout. Visit mrgamesltd.co.uk/shop.